← SourceDay Blog

3 Ways to Improve Your Supplier Relationship

The buyer-supplier relationship can feel strained at times because so much depends on performance and orders moving smoothly. As a buyer, the development of your product and its assembly are completely dependent on your suppliers. The stronger your communication is with your suppliers, the stronger your relationship will be.

One of the biggest challenges to the buyer-supplier relationship is communication. 

If you’re like most buyers, your procurement team probably uses multiple platforms to communicate with suppliers. These platforms can include email, phone calls, texts, and fax. While your business can function with this system, the margin of error in your purchase order operations is high. Errors can include anything from missed PO acknowledgments to operating with inaccurate PO details. Every hiccup in your PO, AP, or RFQ process puts the buyer-supplier relationship at risk and can lead to late deliveries.

With this in mind, we’ve created a list of 3 ways to improve your supplier relationship and your ability to communicate with them.

1. Invest in a Supplier Collaboration Software

Building a relationship with your supplier may not involve face time, but it should always involve collaboration. Managing purchase orders, accounts payable, and RFQs across multiple platforms makes your supply chain vulnerable. Missing details on POs can have a severe impact on your ability to get deliveries to your customers on time. Collaboration solutions, like SourceDay, seamlessly connect buyers and suppliers in a single platform where all interactions are archived in real-time and available for both parties to see.

Through our solution, both buyers and suppliers can track every part of the PO process and communicate in a single dashboard. Alerts, notifications and even color-coded flags ensure nothing gets missed. Using SourceDay, buyers have experienced a 35% increase in on-time deliveries.

2. Make Your Software Accessible to Suppliers

For effective collaboration between buyers and suppliers, your suppliers have to adopt the same software that you are using. With SourceDay, buyers pay for the license, and their suppliers access the software for free. Suppliers are then able to streamline labor-intensive tasks, quickly acknowledge POs, and ultimately, get paid faster.

Plus, SourceDay provides all the necessary training for buyers and their vendors, making the transition simple.

3. Give Your Suppliers Feedback

Suppliers care about their service and want to know how they’re doing. Effective service leads to loyalty. SourceDay’s Supplier Scorecard solution streamlines grading vendors so you can quickly relay the good and the bad as far as their performance.

With SourceDay’s quality control dashboard, you can easily track the incoming inspection of supplier materials to determine if specifications are met. If the materials fail inspection, suppliers are quickly notified through the platform and the failing materials are then dispositioned. After the issue is resolved, buyers can score the interaction, giving suppliers an incentive to take care of any problems quickly.

Improving your supplier relationship starts with using the right tools. Updating your purchase order process by using software like SourceDay allows you to improve your communication with suppliers and meet more commitments. Learn more about SourceDay’s solution and chat with a member of our team!

← SourceDay Blog

Things Between Napoleon and SourceDay Are Heating Up

Napoleon Grill Napoleon Grill

We recently sat down with Jean Louis Marin, VP of IT & Louise Mayer, ERP Improvement Manager at Napoleon to learn how launching a cloud supplier collaboration platform impacted their business. We were excited to learn that after adopting SourceDay, Napoleon increased their on-time delivery by 35%, decreased invoice errors by 90%, and saved their buyers 1-2 hours a day.

For more than 40 years, Napoleon Products managed supplier pricing, quantity, and lead-time data through email, spreadsheets, and phone calls. However, as the company started to grow, their team struggled to maintain customer satisfaction and avoid product margin erosion. With SourceDay’s PO and AP solution, Napoleon gained the visibility necessary to cost-effectively deliver against the growing demand for Napoleon products.

At the root of Napoleon’s challenges, they needed to transform their purchasing process and automate manual procedures and make their supply chain more reliable. With SourceDay, Napoleon simplified their supplier communication and reduced mismatched AP invoices without having to maintain a supplier portal, go through complicated training, or support revisions.

SourceDay provides us a platform where communication is all orchestrated in one place… It facilitates a lot of the notification and communication processes by letting the users know when they have to take action on things. We see the ability for both users on the procurement side as well as the vendor side to get access to information very easily.”

Jean Louis Marin, VP of IT at Napoleon

Speedy Results

Napoleon went live with SourceDay in April 2018 and soon after noticed an improvement in buyer productivity, increased on-time deliveries, and stopped overpaying suppliers. Production plans became more accurate thanks to SourceDay’s software and Napoleon discovered a drastic increase in their ability to deliver to customers on time.

SourceDay paid for itself in less than 3 months.

Jean Louis Marin, VP of IT at Napoleon

Learn more about Napoleon Products and how adopting SourceDay changed their business.

← SourceDay Blog

Rocore Moves Away from “Business as Usual”

Rocore Production Floor Rocore Production Floor

Founded in 1984, Rocore began as a supplier of fabricated sub-assemblies used in heavy-duty industrial radiators. Now, they supply a wide variety of heat exchange products and services. Although the company’s products changed over time, their procurement processes stayed the same.

Before adopting SourceDay, Rocore experienced many of the same problems that thousands of other manufactures experience on a daily basis; late or incorrect purchase orders, missed acknowledgments, and inaccurate pricing. Rocore’s procurement team struggled to chase down PO data from vendors, manually update changes to POs in Syteline/CloudSuite Industrial ERP, and meet delivery dates on-time.

We were operating like a lot of manufacturers, making do with the tools and manual processes that have always been used.

Tina Grow, IT Director at Rocore

After a few months using SourceDay, we sat down with Rocore’s IT Director, Tina Grow to learn how their business had changed.

Grow was impressed with the consistency and accuracy that SourceDay brought to Rocore’s entire PO process for both buyers and suppliers. Since SourceDay seamlessly integrates with Syteline/CloudSuite Industrial ERP, purchase orders flow directly to suppliers and every PO modification is automatically updated. In addition to saving Grow countless employee hours, SourceDay’s unified dashboard completely eliminated the frustration of tracking down POs across multiple systems.

Uniting Buyers and Suppliers

Since Rocore pays for the license, its suppliers access SourceDay for free. With SourceDay, Rocore’s suppliers are able to streamline labor-intensive tasks, quickly acknowledge POs, and ultimately, get paid faster. SourceDay provides all the necessary training for Rocore buyers and their vendors, making the transition simple.

I don’t have to train our users, I don’t have to train vendors. It’s a very small footprint on our server…[SourceDay] handles everything.

Grow

Improved Communication with Suppliers

Using SourceDay’s collaboration engine, Rocore’s procurement team has been able to improve communication with its suppliers. Through a single dashboard, buyers and suppliers can hold each other accountable in acknowledging, tracking, and updating purchase orders. With improved communication, Rocore is able to run a leaner and more efficient team with fewer mistakes and late deliveries.

← SourceDay Blog

6 Benefits of Purchase Order Collaboration

Customers using SourceDay Customers using SourceDay

Looking to transform your procurement team’s purchase order process? Read on to learn 6 ways PO collaboration can improve your company’s ability to manage risk, drive collaboration, and impact your bottom line.

Since 2015, SourceDay has been disrupting the world of direct-spend procurement with cloud solutions for manual Purchase Order, Accounts Payable, Request For Quote, and Quality Control processes. Our mission is to help manufacturers and suppliers remove waste and inefficiencies from their supply chains. Here are just a few of the benefits of transforming your PO process.

1. Work Smarter

By automating day to day tasks like tracking open orders or updating PO lines, procurement teams can spend more time on strategic planning. Instead of spending time tracking all POs, you can devote more time to working with suppliers and problem solving specific PO issues.

2. Mobile PO Management

Push notifications for acknowledgments and alerts for late orders allow buyers to easily manage POs while on the go. Quickly find PO updates and browse all communication between buyers and sellers organized in a single dashboard.

3. Avoid Costly PO Errors

Avoid costly data entry errors on POs. Suppliers can import data directly from SourceDay into their system without manual entry. All PO updates are automatically transmitted back to your ERP in real-time so you can always operate with 100% accurate data.

4. Improve Delivery Times

Every time a supplier makes a change, such as a due date, the buyer has the option to approve or reject the change. With accurate data and improved communication, you can do a better job forecasting deliveries.

5. Master the Art of Inventory Management

The supplier PO dashboard mirrors the buyer’s view keeping your supply chain in sync with your business requirements. Anticipating the market’s need and only ordering what is required to do business helps keeps your overhead low. Streamlining inventory management means higher profit margins and less risk.

6. Make Better Business Decisions

Data is the cornerstone of sound business decision-making. Having access to real-time data can help with decision making and avoiding costly mistakes.

← SourceDay Blog

Top 3 Reasons Supplier Portals Fail

Reasons supplier portals fail chaos Reasons supplier portals fail chaos

According to Spend Matters, a recent survey found that 60% of supplier respondents had to log on to 10 or more supplier portals every month; 10% log on to more than 50. And, 40% said that portals had increased (rather than reduced) their department’s workload.

The supplier portal landscape is crowded. There are so many portals available that suppliers are suffering from supplier portal fatigue! Companies are desperate to find a software solution that creates transparency between buyers and suppliers in every stage of an order’s lifecycle. But, with the plethora of portals available, why are suppliers and buyers still struggling to manage orders?

We’ve uncovered the top 3 reasons supplier portals fail.

1. Supplier Drop-Off

When customers adopt a new supplier portal, suppliers have to learn how to use the new system. On paper, this sounds great. The portal syncs with your ERP, there’s increased data transparency and its free for the supplier!

In reality, some suppliers and buyers spend a significant amount of time learning new portals only to see minimal changes in their daily workload. Because most supplier portals are complicated to use, users often resort back to their old manual processes for their work. Even after adopting a portal, tasks such as invoice matching and invoice processing are still completed manually through email and paper checks.

Learning a new portal is a big change and its not always worthwhile for suppliers! Suppliers are asked to work with so many ERP specific portals that it’s difficult to keep track of logins and passwords. Learning an entirely new system for one customer, who may order once or twice a year, is not a worthy investment.

2. Supplier Onboarding & Maintenance

The design, logic, and upkeep of a supplier portal is ultimately tasked to the buyer’s IT department. Without customer service teams available, IT departments become the primary source of training and help for suppliers using a new portal. It’s not uncommon for buyers to work with thousands of suppliers. With supplier turnover, IT departments don’t have the time to work year-round onboarding new users and answering a never-ending stream of support questions. Needless to say, adding a new supplier portal is an IT nightmare.

3. Management Fatigue

Integrating a supplier portal can take months. The portal needs to sync with the ERP, staff needs to be trained, and both the buyer and supplier need to be on the same page. Without the right technology partner, this involved process can mean a slow time to value. Some portals require significant training because they’re hard to use. If staff is unable to easily use the portal and get their workflow running smoothly, there’s no value in spending the money. So management is often skeptical about supplier portal projects unless there is a clear and defensible ROI.

SourceDay Solution

Unlike legacy supplier portals, SourceDay is ERP agnostic. Our software can connect with any ERP system through one unified platform. In other words, you can throw out your sticky note full of supplier portal passwords. With SourceDay, you can manage all of your suppliers or buyers in one platform with real-time, easy to read data and PO status updates in the form of push notifications.

SourceDay automates routine tasks such as invoice matching or PO collaboration and frees users to focus on bigger issues and higher-level strategy. With access to support staff and an easy cloud-integration process, SourceDay provides a clear ROI quickly. Our training and support services make SourceDay adoption a simple process for all users; suppliers have a resource to go to for all questions and buyer-side IT departments are free to focus on their own internal needs. We recently spoke with an Account Representative from Global Manufacturer SMC to hear about his experience adopting SourceDay and learning the platform in only an hour.

Trying to dig deeper? The SourceDay sales team joined the conversation and weighed in on what causes supplier portals to fail. Learn more on the topic in the full webinar.

>