Purchase Order Automation

How to Make Procurement More Customer-Obsessed

In Forrester’s webinar Direct Procurement’s Digital Transformation, SourceDay’s COO Clint McRee joins Duncan Jones, Principal Analyst at Forrester Research, for a discussion on modernizing and refreshing the procurement process through automation. Jones and McRee cover problems in the standard, i.e. manual, procurement system, issues modern procurement leaders face, and the importance of running a ‘customer-obsessed’ enterprise.

As McRee explains in the webinar, there are gaps in the manual procurement system that cause manufacturers to spend large amounts of time outside of their ERP systems fixing issues. While discussing a solution, Jones expands on the idea of a system that follows the same rules as the employees:

Wouldn’t it be great if you could train software to move a transaction automatically from the transition stage to a supplier…that can create a small number of exceptions that the human beings focus on. Instead of wasting their time rubber-stamping transactions that were perfectly fine, they can spend their time looking at genuine exceptions and spend more time making business decisions.

Duncan Jones, Forrester Research

Automating the PO management system is a step in the right direction towards the ultimate goal of “moving the business from a more tactical or transactional world to a more strategic level of purchasing,” says SourceDay’s McRee. “Getting away from the day to day transactions that can be automated would free up teams to work on strategy.”

Modernizing your supply chain through SourceDay allows for more productive communication between manufacturers and suppliers. It is the first step in closing the gaps in communication and running a more efficient business focused on customers.

We’ve been talking about automating the supply chain for a very long time but it’s been a slow-moving process. Today, more than ever – with the tools that are in the industry, like SourceDay, we have the ability to do that.

Register to learn more about procurement’s digital transformation and the importance of being customer-obsessed in the full webinar!