DuraMark Technologies is an innovator and leading provider of safety labels and durable decals. Their mission is to serve as a one-stop-shop for all their customers’ labeling needs, and their competitive edge depends on speed and agility in their supply chain. To achieve this mission and grow their business, Durmark’s operations team needed to modernize how they collaborate with their complex network of materials suppliers. Using SourceDay’s Built-for-Netsuite certified solution, they replaced primitive, manual processes with a fully-integrated cloud solution that gives their business a better way to ensure they meet customer commitments on-time, every time.
Using Netsuite ERP and SourceDay for supplier collaboration gave DuraMark a faster way to fulfill demand, maintain their competitive advantage, while mitigating risks from demand and supply side disruptions. In our recent webinar, Director of Operations at DuraMark, Chris Beaschler, and Business Systems Analyst at DuraMark Eric Douglass, joined SourceDay CMO Sarah Moore, for a roundtable discussion on supplier communication during COVID-19.
Prior to the pandemic, DuraMark adopted SourceDay’s modern supplier collaboration platform to stop managing supplier POs through emails, spreadsheets, and phone calls. By leveraging the Built-for-NetSuite (BFN) integrated solution the team was able to go live in only 6 days. In addition, SourceDay’s managed services team took responsibility for enabling and training suppliers, all of which were using the solution just one week after go-live.
Adopting SourceDay allowed DuraMark’s finance, IT, and operations teams to manage supply chain disruptions from COVID-19 proactively, resolving order exceptions quickly and helping hold everyone accountable. From executives to buyers and suppliers, their team loves having an easy to use, automated way to close the loop on change requests, move-ins, move outs, or cancellations.
When I think about SourceDay, I think about communication and accountability.
Faster and more efficient communication, paired with operating from a single source of truth for all parties made it easier to track what was happening between DuraMark’s customers, their procurement team, and their suppliers. This gives their executives and operations team the visibility they need to run an agile, fast, and resilient business.
We have to be able to adapt with our suppliers and make sure they’re able to change as quickly as we can.”Chris Beaschler
Operations Director, DuraMark
In the webinar, available to watch on-demand now, Chris explains how DuraMark is able to clearly communicate with their suppliers, set priorities, and enable them to see what needs to be expedited using SourceDay. Prescriptive workflows and notifications help their team resolve the most important exceptions first, and prevents them from purchasing unnecessary inventory during the pandemic. The earlier their team receives updates, the better. With improved communication, their team has more time to adjust planning when disruptions occur.
It was a huge benefit to have SourceDay implemented before COVID-19 hit. Without it, communication would’ve been horrible. SourceDay really allowed us to manage through it.”Eric Douglass
Business System Analyst, DuraMark
Hear from Chris and Eric in the full webinar and learn how their team has improved communication with their suppliers using SourceDay’s “Built for NetSuite” supplier collaboration portal.