Customer Stories

Learn How Global Supplier SMC Saved 5 Hours a Week

As an account representative for a major global supplier, at any given moment you’re juggling dozens of open purchase orders that require updates to prices, quantities, lead times, delivery dates, and more. Your ability to keep track of these changes impacts your company’s bottom line and determines if your customers receive what they ordered on time.

Have you ever considered another way to keep track of all of these open orders outside of spreadsheets, sticky notes, and emails? How many hours could you save not digging through messages to find a specific request or change on a single purchase order?

Meet Kenny

As an Account Representative for the global supplier, SMC Corporation of AmericaKenny Zielinski knows this struggle all too well. In an effort to track order changes, Zielinski spent hours each week sifting through emails. On average, his largest account would send 8 purchase orders per day, each with multiple line items, precise specifications, varying due dates, and multiple changes–all piling up in his seemingly never-ending inbox. But, after abandoning his manual process, Zielinski estimates that he saves an hour per day.

When his largest account automated their system and adopted SourceDay, they asked him to reconsider his own PO management process and join them on the SourceDay platform for free.

We sat down with Zielinski to learn how he started using SourceDay and how it has helped him.

“Like many suppliers, I was using four separate systems to keep track of all of the orders, acknowledgments and communications with my customers – spreadsheets, email, phone and texts…While the combination of systems worked, I was limited with what I could do to manage open orders and communicate with my customers.”

Changing lives

The idea of automating these manual tasks with a software solution certainly struck a chord with Zielinski. He had been eager to find a less manual process for quite some time. Because his largest account had already purchased SourceDay, as their supplier SMC Corporation, was able to use the interface for free!

Zielinski learned the SourceDay interface after only an hour. He began receiving alerts regarding late orders, urgent requests, and updates on PO acknowledgments. With real-time data coming through, Zielinski could shift his attention from constantly cross-checking systems for updates, and spend more time focusing on relationships with his customers.

Everything is in one place, visible to me and my customer so there is never a risk for miscommunication or a missed item. I cannot think of a single thing I was doing before that hasn’t been improved with SourceDay.

Kenny Zielinski, SMC Corporation of America

Since adopting Sourceday, Zielinski has more time to interact with, build, and maintain relationships with his customers. Get to know his story better and read the full case study.

Learn more about SourceDay’s SaaS solution and how we help manufacturers and distributors, like SMC Corporation, improve their supply chains and grow their businesses.

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