Superior Technical Ceramics (Infor Visual)

Driving a 41% Increase in Supplier OTD Through Better PO Visibility

“With SourceDay, we’ve driven a 41% improvement in supplier OTD—from the mid-60s into the 90s. That shift changed where our problems are. Now we’re focused on internal process consistency, not whether suppliers will deliver.”

Amy Davenport

Controller

Superior Technical Ceramics improved supplier on-time delivery from 66% to 93% as the team worked to stabilize supplier execution and reduce variability across open purchase orders. With inconsistent supplier communication and disconnected PO updates creating risk across customer delivery and ERP accuracy, the team needed a more controlled approach to managing supplier commitments and changes.

Learn how STC used SourceDay to manage 2,438 PO changes over 12 months, achieve an 88% buyer response rate, improve supplier accountability, and create more predictable execution across procurement operations.

Improving Supplier Execution and Delivery Reliability

Before

• Supplier Performance Created Delivery Risk Supplier on-time delivery was at 66%, creating downstream issues for customer commitments and increasing operational uncertainty.
• PO Updates Were Difficult to Control Supplier confirmations, delivery changes, and order updates were managed inconsistently across email and manual workflows.
• ERP Data Drifted from Reality Infor Visual often reflected outdated delivery expectations because supplier changes were not consistently captured and updated.
• Buyers Spent Time Chasing Information Procurement teams relied on reactive follow-up to track open orders, confirm commitments, and resolve discrepancies.
• Variability Impacted Production Planning Late updates and unreliable supplier execution made it harder to plan confidently and maintain predictable operations.

After

• Supplier Communication Became Structured PO confirmations and supplier changes moved into a centralized workflow connected to Infor Visual.
• Open Orders Became More Visible Procurement teams gained clearer insight into supplier commitments and order changes before they affected delivery performance.
• PO Changes Were Actively Managed STC managed 2,438 PO changes over a rolling 12-month period, creating greater accountability around supplier execution.
• Buyers Responded Faster to Exceptions An 88% buyer response rate helped teams close the loop on changes and maintain more accurate order data.
• Delivery Performance Improved Significantly Supplier on-time delivery increased from 66% to 93%, shifting operational focus away from supplier instability and toward internal process improvement.

Real-Time Supplier Management

Superior Technical Ceramics implemented SourceDay to centralize supplier communication and improve visibility into open purchase orders and delivery commitments. Integrated with Infor Visual, the platform gave buyers and suppliers a shared process for managing confirmations, changes, and execution updates in real time.

With more consistent supplier collaboration and faster response workflows, the team gained tighter control over PO execution and improved supplier on-time delivery from 66% to 93%.

Who We Are

SourceDay

SourceDay provides PO Collaboration solutions to manufacturers, distributors, retailers and supply chains all over the world. We do more than save time and money; we transform procurement’s value proposition within the company.

Superior Technical Ceramics

Superior Technical Ceramics (STC), a division of IDEX Corporation, manufactures advanced ceramic components and assemblies used in demanding industrial, medical, aerospace, and semiconductor applications where precision, reliability, and material performance are critical.